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Delivery & Returns

National Shipping

Enjoy a FREE Primo Estate 250ml Extra Virgin Olive Oil with every straight or mixed dozen of Primo Estate or JOSEPH products.

We offer FREE Freight and Insurance with every straight or mixed dozen of Primo Estate or JOSEPH products to anywhere in Australia.

For 11 bottles or less, shipping is $9 within South Australia and $14 to all other states.

We deliver with Australia Post eParcel and we aim to deliver within 7-10 business days. Your order can be tracked via the Australia Post site with your tracking ID which is supplied once the order has cleared our internal orders procedure.

Our wines and olive oils are packed in secure, padded packaging and breakages are rare.

International Shipping

Returns

If you are not 100% satisfied with your wine or olive oil, you can choose to exchange for the full value of your original purchase or receive a full refund.

We accept returns for damaged and/or broken wine bottles. You can choose to exchange for the full value of your original purchase or receive a full refund.

You may try up to 1 bottle and still receive a full refund if you would still prefer to return your products. If you believe your wine has a specific fault, we ask that you return a sample of the product tried for us to carry out the appropriate evaluation.

08 8323 6800
cellardoor@primoestate.com.au

Please Note
Our Refund and Return Policy is offered on good faith, and we ask that it only be used in genuine cases where you have been unsatisfied with your purchase. We reserve the right to refuse a request for a refund/return if we believe a customer is abusing the policy.